Account Director

About the job

As Account Director you are the senior face of FYA towards our key clients. You own the relationship at a strategic level: you know your clients' business inside out, you anticipate what they need before they ask, and you make sure the work we deliver is consistently sharp, on-brand and on point. You report to the Account Lead and together you form the senior layer of our account team.
This is not a commercial hunting role. Your focus is on relationship quality and delivery excellence: building long-term trust with clients, safeguarding the quality of everything that leaves the building, and raising the bar for how we run our accounts.
Next to your client work, you play an active role in developing our AM and CM team. Together with the Account Lead you coach, train and guide the team - from sharpening client conversations and briefings to helping them grow into confident, proactive account professionals.

About you

• 6+ years of experience in account management at a creative, social or digital agency, of which several years in a senior role

• A natural relationship builder: clients trust you, teams rely on you

• Strategically strong: you understand brands, social and youth culture, and you connect the dots between client goals and creative work

• A calm, confident presence in the room - also when things get tense

• Energised by developing people: you enjoy coaching and you make others better

• Structured and quality-driven: you notice when something is not good enough, and you do something about it

• Fluent in Dutch and English, spoken and written

• Lead the relationship with a portfolio of key clients at a senior, strategic level

• Act as the escalation point and trusted advisor for your clients, both day-to-day and long-term

• Safeguard the quality, consistency and strategic sharpness of everything we deliver on your accounts

• Translate client ambitions into clear direction for our strategy, creative and content teams

• Lead high-stakes client conversations: annual plans, evaluations, difficult messages and everything in between

• Coach and train our Account Managers together with the Account Lead

• Strengthen our ways of working on accounts: briefings, reviews, client communication and internal alignment

• Spot risks and opportunities within your accounts early and act on them

What's in it for you? 

• Young, ambitious team with lots of room for ideas

• Daily fresh lunch at our Amsterdam office (Watertorenplein)

• Monthly team sports/workouts & regular team outings

• 10 remote working days per year

• Mental wellbeing support via Open Up

• Personal development through training & courses

• Team bonus when targets are met

• Apple laptop and phone

• 28 vacation days (based on a 40 hrs work week), pension plan & your birthday off